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Grand Excelsior Hotel Deira Dubai, Dubai

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From35US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

Al Mateena Street, Dubai, United Arab Emirates

Grand Excelsior Hotel Deira is situated in Dubai's historic district, offering easy access to popular attractions such as the Gold Souk and Dubai Creek. The hotel features world-class facilities, including a rooftop pool and executive lounge. Guests benefit from a complimentary shuttle service to major malls and Al Mamzar Beach. This establishment reflects the rich cultural diversity of Deira, showcased in its food and beverage offerings.

Location

Located in Deira, the hotel provides convenient access to various attractions, including the historic Gold and Spice Souks. Public transportation options and major roadways nearby facilitate easy exploration of Dubai. A complimentary shuttle service connects guests to popular shopping destinations, ensuring a seamless experience when navigating the area.

Rooms

The hotel boasts 229 individually decorated rooms, including various suites that cater to different preferences. Each room is equipped with amenities such as air conditioning, flat-screen TVs, and premium bedding for a comfortable stay. Executive Suites, sized at 58m2, include luxurious bathrooms and a separate living area. Guests seeking longer stays can utilize suites featuring private kitchens and functional office spaces.

Eat & Drink

Grand Excelsior offers a diverse range of dining options, highlighting both international and local cuisines. The Terrace serves all-day dining with a specialized menu, while Le Cafe provides a casual lounge atmosphere. Lindbergh's Bar features sports programming for enthusiasts, alongside other onsite eateries catering to various tastes. Room service is available 24 hours for added convenience.

Leisure & Business

Guests can utilize a range of leisure facilities, including a rooftop pool and wellness area with sauna and steam room. The well-equipped Fitness Club offers workout options for those looking to stay active during their stay. Business travelers benefit from a fully equipped business center, high-tech conference rooms, and spacious banquet halls perfect for events.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Executive Queen Suite
Max:
2 persons
57 m² 
Bed options:
1 King Size Bed
Landscape view
Shower
Bathtub
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Deluxe Twin Room
Max:
2 persons
28 m² 
Bed options:
1 Double bed
Garden view
Shower
Bathtub
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Premium King Room
Max:
2 persons
30 m² 
Bed options:
1 King Size Bed
Garden view
Shower
Bathtub
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Getting around

A list of all available modes of transport

City Center
Dubai 1.2 mi
Airports
Dubai Creek SPB (DCG) 3.5 mi
Dubai (DXB) 9.4 mi
Train
Union Square Station 1.1 mi
Baniyas Square Station 1.3 mi
Metro stations
Salah Al Din2000 ft
Abu Baker Al Siddique2300 ft
Bus
Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • Limited time reception
  • Reception
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Air conditioning in public areas
  • Baggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Fireplace
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Fitness studio

Guest Parking

  • Electric kettle
  • Cookware/ Kitchen utensils

Services

  • Paid airport shuttle
  • Free city shuttle
  • Free valet parking
  • 24-hour room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Limousine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Paid breakfast
  • Restaurant
  • Poolside snack bar
  • Halal food
  • Coffee/Tea in lobby
  • Buffet breakfast

Business

  • 24-hour business center
  • Meeting/ Banquet facilities

Children

  • Kids club

Facilities for people with disabilities

  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Night club
  • Entertainment
  • Barbeque grills
  • Television in lobby
  • Spa & wellness center
  • Sauna
  • Steam room
  • Treatment room

Room features

  • Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Adjoining rooms
  • Sitting area
  • Rooftop terrace
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

Al Mateena Street, Dubai, United Arab Emirates
Map view
street view
Al Mateena Street, Dubai, United Arab Emirates
Nearby
Ahmed bin Sultan bin Saleem Mosque
1900 ft
Restaurants
Kulfilicious
1100 ft
74 Al Mateena St
Saravanaa Bhavan Restaurant
900 ft
25 29 St Al Muteena
Spice Island
2500 ft
Salahuddin Road Crowne Plaza Deira
Harry's Bar & Restaurant
2200 ft
Salahuddin Road Deira
Fresh Fish Restaurant
1500 ft
Al Muteena Al Muteena St
Al Maskoof Al Iraqi Restaurant
2300 ft
Hor al Anz East 26b St Abu Hail
Kitakits Kafe & klubb
1800 ft
Al Muteena Street Deira
Chopstix
1800 ft
Al Muteena St Marco Polo Hotel
Intromoros
2700 ft
161 108 Road

Reviews and Ratings

Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great service
Convenient location
Initial room mix-up
Limited dining options
7.6/10
Very good
Rooms
7.3
Location
7.8
Service
8.7
Dining
6.8
Guest reviews
7.6/10
based on 26 review
3.5/5 based on 953 review
6.6
6.6/10based on 5127 review
#251 of 597 hotels in Dubai based on Tripadvisor
David
United Kingdom, April  2024
7.8/10

The hotel offers spacious and clean rooms, although the furniture in the living room is old and in poor condition. The service is excellent with very helpful staff. The location is convenient, with access to various restaurants and activities. The dining options are limited but offer good quality. Overall, a comfortable stay with some room for improvement in certain areas.

Rooms
7.0
The rooms were spacious and clean, but the furniture in the living room was shabby and stained.
Service
9.0
The staff was super helpful and made the stay enjoyable.
Location
8.0
The hotel is conveniently located with easy access to restaurants and activities.
Dining
7.0
The dining experience, though limited, provided good quality food.
Facilities
8.0
The hotel offers access to a club lounge with evening happy hours.
Thomas
United Kingdom, April  2024
7.2/10

I had a wonderful stay at the hotel with a stunning sunny view of the creek from my room. The rooms were very quiet, well-appointed, and comfortable, although the noise from airport flights passing overhead every 10-15 minutes can be a bit bothersome, so earplugs are recommended. A little refreshment like a higher floor would be nice.

Rooms
8.0
The rooms were very quiet, well-appointed, and comfortable, offering a sunny view of the creek in the morning. A higher floor would enhance the experience.
Service
6.0
The service was supportive, especially Mehwish, but there were instances of staff being bossy behind the scenes and lacking in customer management from reception to housekeeping.
Location
7.0
The location is convenient for easy access to various stores and restaurants. While close to the airport, it may not be ideal for food options but offers a bustling atmosphere if that's what you're looking for.
Dining
7.0
The dining experience offered a variety of cold meats, cheese, bread, tea, coffee, and fresh fruit, though it was a bit hit and miss with limited varieties.
Facilities
8.0
The facilities such as the pool, bar, and reception were suitable for a pleasant stay.
Jim
United States of America, April  2024
7.8/10

The hotel offers clean and comfortable rooms but is affected by noise from the nearby nightclub until early morning. The service is friendly and accommodating. The location is convenient for exploring the old part of the city. The dining experience is excellent but can be pricey. Overall, a mixed experience with positives and negatives.

Rooms
7.0
The rooms are well insulated against aircraft noise but not against nightclub music until 3:00 am.
Service
9.0
The staff are friendly, attentive, and cooperative, making guests feel welcome and understood.
Location
8.0
The hotel is situated in the old part of the city, offering easy access to shops and restaurants
Dining
7.0
The dining options are extensive but can be expensive outside of the B & B rate.
Facilities
Ryan
United States of America, April  2024
6.4/10

The hotel is in a central location with convenient access to shopping malls and restaurants, ideal for exploring the city, and the airport. The rooms are in need of renovation and appear dated for a 4-star rating. The hotel provides a noise-free environment but needs improvement in room conditions and facilities.

Rooms
5.0
The rooms were dated and in need of rehabilitation, falling short of a 4-star standard.
Service
9.0
The service was exceptional, especially from the front desk staff who were very helpful and courteous.
Location
8.0
The hotel's location is excellent for city exploration, shopping, and dining experiences. It's a convenient spot with easy access to the airport.
Dining
5.0
The dining experience had limited selections and posed hygiene concerns, requiring better management by the staff.
Facilities
6.0
The facilities need enhancement to match the service quality, and room conditions could be improved for a more comfortable stay.
Robert
United Kingdom, April  2024
7.6/10

My stay at the hotel was overall pleasant and comfortable. The rooms, although compact, provided all the essential amenities expected from a Sheraton brand hotel. The service was exceptional, with staff members like Mr Augustine Ugo going above and beyond to ensure a welcoming and professional experience. The location was convenient but could benefit from some improvements in terms of facilities and external appearance. The dining options were satisfactory, offering a good variety of choices. Overall, a decent choice for a stay in the city.

Rooms
7.0
The rooms, although compact, were equipped with all the basic bathroom essentials expected from a Sheraton brand hotel. The bed was comfortable, but the limited space due to the size of the bed and other furniture made the room feel slightly cramped.
Service
9.0
The service at the hotel was exceptional, particularly highlighted by the outstanding assistance provided by Mr Augustine Ugo and the professionalism of the lifeguard at the pool. The staff ensured a welcoming and trustworthy atmosphere throughout my stay.
Location
8.0
The hotel's location was excellent, being very near to Naif, which reduced commuting hassles. However, the area might benefit from some improvements to maintain a cleaner and neater appearance.
Dining
7.0
The dining experience at the hotel was satisfactory, offering a good selection of food options for both vegetarians and non-vegetarians. The service at the restaurant was decent, with a variety of continental and traditional breakfast choices available.
Facilities
7.0
The hotel offers a range of standard facilities and services, including room service, housekeeping, and tour arrangements. However, some areas, like external function spaces, appeared overcrowded with furniture, affecting the aesthetic appeal.
Emily
United Kingdom, March  2024
8.2/10

My stay at the hotel was overall great. The rooms were very comfortable and always kept clean, the staff was friendly, and the hotel offers a cheap price. However, the rooms were a bit dark and not as comfortable as expected.

Rooms
7.0
I found the rooms to be very comfortable and always very clean.
Service
9.0
The staff was amazing, very fast and helpful at all times. They were polite and professional, always there to assist with any inquiries I had.
Location
8.0
The location was crystal clear and ideal, not too crowded but still close to many attractions in Dubai.
Dining
8.0
The dining experience was more than fantastic, with a variety of options and a fantastic location in downtown Dubai.
Facilities
9.0
The facilities provided were top-notch and convenient for guests.
Victor
United Kingdom, March  2024
7.8/10

The hotel is situated in the old city of Deira, offering a decent location with easy bus connectivity and nearby amenities. Despite a disappointing breakfast experience, the noise-free area and assistance from the front office executive added value to my stay. However, the menu might become repetitive, and the dining options could be improved for a more varied experience.

Rooms
9.0
The rooms are very well sound insulated and come equipped with all amenities, including a 24-hour grocery store nearby for convenience. Being above the club on the first floor added a unique vibe to the accommodation.
Service
8.0
The service was exceptional with kind assistance from Yamin Ei and the acknowledgment of the manager and staff for ensuring a pleasant stay. Although no further comments were provided by the reception team, the overall service was appreciable.
Location
8.0
The hotel is located in the gleaming high-rise part of Dubai within the older Deira district, offering good bus connectivity and a noise-free environment. The presence of the front office executive, Mr Sayed Rizwan, enhanced the overall experience.
Dining
7.0
The dining experience was decent enough, but it could benefit from more variety in the menu to prevent monotony. Although the focal bread was enjoyable, diversifying the options might improve the overall dining satisfaction.
Facilities
7.0
The hotel facilities were satisfactory, but enhancements in the dining options and additional amenities could further elevate the guest experience.
Steve
United Kingdom, February  2024
7.6/10

The hotel offers a mix of experiences with its spacious and luxurious rooms, but noise disruptions from neighboring activities could impact your stay. The service is efficient and convenient for late arrivals. While the location provides easy access to most amenities, the proximity to the airport may result in occasional disturbances. The dining options vary in quality, and facilities are adequate but may lack certain key amenities.

Rooms
8.0
The rooms range from huge with a massive toilet to beautiful suites, offering a variety of choices. However, noise disturbances from neighboring activities might affect your stay.
Service
9.0
The service was polite and professional, ensuring a pleasant check-in experience even at late hours.
Location
7.0
The hotel's location is convenient, with easy access to malls, supermarkets, and restaurants, though occasional noise from airport flights might disrupt your relaxation.
Dining
7.0
The dining options offer a variety to choose from, catering to different tastes and preferences. However, the overall experience may not be consistently impressive.
Facilities
7.0
The hotel facilities are functional and sufficient, with necessary services available. However, certain key amenities might be lacking compared to other similar establishments.
Michael
United States of America, January  2024
7.8/10

The hotel offers a spacious and comfortable stay, though there might be delays in room readiness upon check-in. The service is exceptional, with polite and helpful staff making the stay enjoyable. The convenient location provides easy access to shopping centers and the metro station, though the aviation enthusiast might appreciate the noise from aircraft. The dining experience is good with various choices available, with some concerns over cleanliness. Overall, a decent option with some room for improvement.

Rooms
8.0
The rooms were huge and comfortable, though there could be delays in availability due to previous occupants.
Service
9.0
The service was exceptional, especially from Mr Syed Rizwan at reception, with a lovely attitude that enhanced the stay.
Location
7.0
The location is very accessible, close to shopping centers and the metro station, though might not be ideal for those bothered by aircraft noise.
Dining
7.0
The dining experience offered good choices, though there were concerns over cleanliness and hygiene practices.
Facilities
8.0
The hotel provides various services like room service, laundry, and tours/ticket assistance, enhancing the overall stay.
A.
United Kingdom, January  2024
7.4/10

I had a decent stay at this hotel. The rooms were kind of average, but my mum found them alright. The reception team provided full cooperation and kind support, which I appreciated. The location was nice, with many restaurants in the neighborhood, but the pool was fairly small. The dining experience was good with a variety to choose from during my 3-day stay.

Rooms
6.0
My mum found the rooms kind of average.
Service
9.0
The reception team's full cooperation and kind support were appreciated.
Location
7.0
The neighborhood had many restaurants from various countries in the region.
Dining
8.0
The dining experience was good with a variety to choose from during my 3-day stay.
Facilities
7.0
The facilities were decent overall.
Aaron
United Kingdom, January  2024
7.2/10

The hotel offers good rooms and a decent bathroom, but the mini bar was old and not very effective. The hotel's location under a flight path can lead to noise from passing planes, making it a unique experience for aviation enthusiasts.

Rooms
7.0
The rooms are as advertised in the pictures and overall quite good. The bathroom is decent, but the mini bar is outdated and struggles to keep items cold. The noise from planes passing overhead due to the flight path can be noticeable.
Service
9.0
The staff is very helpful, approachable, and cooperative. The service overall is excellent, but guests might face disturbances from the hotel bar.
Location
8.0
The hotel is located in the middle of Deira, offering proximity to local shops and affordable restaurants. Perfect for aviation enthusiasts with planes landing and taking off nearby. The neighborhood is vibrant and central with good access to transport links.
Dining
5.0
The dining experience is average with limited variety and some issues with refrigeration. The breakfast options could be improved to offer more choices and hot items.
Facilities
7.0
The facilities are decent overall. However, there are some issues with the dining area that could be addressed for a better experience.
Larry
United States of America, December  2023
8.2/10

My stay at this hotel was quite the experience! The room I had reserved was given to someone else, but the club benefits made up for it with complimentary breakfast and drinks between 6pm and 8pm. The service was top-notch, especially the helpful staff who went out of their way to assist me with local recommendations and minor issues. The location was convenient for exploring Dubai's attractions and soaking up some sun with panoramic views. The dining experience was good, offering a family-friendly atmosphere with evening entertainment. However, the Hungarian beef stew was truly mouth-watering.

Rooms
8.0
Despite the initial room mix-up, the accommodations were comfortable and clean.
Service
9.0
The staff here truly stands out for their exceptional service and prompt assistance.
Location
9.0
The hotel's location made it easy to access Dubai's attractions and had helpful staff like GRE miss Nawres. Despite being close to the airport, it offered bustling surroundings if that's what you're looking for.
Dining
7.0
The dining options were good, offering a family-friendly atmosphere and evening entertainment.
Facilities
8.0
The facilities here catered to all my needs, making my stay comfortable and enjoyable.
Great service
Initial room mix-up
Ian
United Kingdom, December  2023
8.2/10

The hotel offers very spacious and well-kept rooms that are quiet and comfortable. The service is top-notch, with extremely helpful and kind staff readily available. The location is excellent, with easy access to key areas and attractions. The dining experience is varied but could use a bit more variety. Overall, a great choice for those looking for a comfortable stay near the airport.

Rooms
8.0
The rooms are very spacious and well kept with a good level of comfort.
Service
9.0
The staff is very kind and helpful, making the stay pleasant and accommodating.
Location
9.0
The hotel's location is excellent, providing easy access to key areas and reducing commuting hassles.
Dining
7.0
The dining options are satisfactory but could offer more variety.
Facilities
8.0
The hotel offers a range of facilities to enhance the stay.
Harold
United Kingdom, December  2023
7.8/10

My stay at the hotel was pleasant overall. The rooms were spacious and well-kept, and the staff was exceptionally helpful. However, the dining options were limited, and the location wasn't ideal for exploring the city easily. The facilities were adequate for a comfortable stay, but there were areas that could be improved.

Rooms
8.0
The rooms were spacious and well-kept, providing a comfortable environment.
Service
9.0
The staff, especially Ms Yashika on the front desk and Mr Jazbeer on concierge, were incredibly helpful and attentive to my needs throughout my stay. They even helped me change to a different room promptly when requested.
Location
7.0
The hotel's location is convenient in Deira and close to Dubai Hospital, but it's a bit far from New Dubai. It could be more centrally located for first-time visitors wanting easier access to dining and attractions.
Dining
7.0
The dining options were satisfactory, especially for breakfast, but there wasn't much variety to cater to different tastes. As a platinum guest, I expected a bit more variety and personalized service.
Facilities
8.0
The facilities like the Spa and swimming pool on the top floor were well-maintained and provided a nice place to relax. However, there could have been more choices for dining within the hotel.
helpful staff
limited dining options
Donald
United Kingdom, October  2023
7.8/10

Upon check-in, I found the rooms to be large and the bed very comfortable. However, there was no information provided about the facilities, and the room smelled of damp. The hotel staff was very friendly and helpful, especially at the front desk, making my stay pleasant. The location was clean and tidy, with a lovely bar and pool area, yet the breakfast was a letdown. The dining experience was nice, though with limited Indian varieties.

Rooms
7.0
The rooms were spacious and the bed was very comfortable.
Service
9.0
The staff was extremely friendly and welcoming, making me feel at home.
Location
8.0
The location was convenient, not far from the airport, and near a metro station.
Dining
7.0
The dining experience was pleasant, with a nice selection, but limited Indian varieties.
Facilities
8.0
The facilities were well-maintained and provided a comfortable stay.
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Rooms and Guests2 Guest, 1 Room