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Grand Excelsior Hotel Deira, Dubai
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Key details
About the Hotel
Al Mateena Street,
Dubai,
United Arab Emirates,
Dubai
Grand Excelsior Hotel Deira is located in Dubai's historic district of Deira. The hotel features a unique rooftop pool that offers panoramic views over Al Muteena. Its proximity to the Old Dubai attractions makes it a convenient base for exploring the region.
Location
The hotel is ideally situated near historical sites like the Gold and Spice Souks and Dubai Creek. Its location provides access to major shopping centers and attractions, with complimentary shuttle services available. Proximity to the airport also makes it convenient for travelers.
Rooms
The hotel offers 229 individually decorated rooms including various suites. Rooms are equipped with premium bedding, air conditioning, and 24-hour room service. Executive Suites feature a grand bathroom and a functional office area for business travelers. The Royal Suite includes a fully equipped kitchen and a spacious living area.
Eat & Drink
Grand Excelsior Hotel Deira provides a diverse selection of dining outlets, including The Terrace, which serves international cuisine. Le Café offers informal lounge settings for light refreshments, while Lindbergh's Bar provides a sports-oriented atmosphere. Additionally, room service is available 24 hours a day.
Leisure & Business
Facilities include a fully equipped business center, high-tech conference rooms, and spacious banquet halls for events. Recreational amenities feature a fitness center, sauna, steam room, and wellness area. Guests can enjoy relaxation at the rooftop pool and hot tub.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Cuisine!
The dining experience was remarkable with diverse and flavorful dishes prepared by talented chefs. Each meal was a delight!view full review
Comfortable Stay!
The room was impeccably clean and well-furnished, providing all the comforts needed for a relaxed and enjoyable stay.view full review
Relaxing Atmosphere
The leisure facilities offered a serene escape, with a tranquil pool area perfect for unwinding after a busy day.view full review
Exceptional Service
The attention to detail in service was outstanding, making us feel valued and well taken care of throughout our stay.view full review
General
Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
Limited time reception
Reception
Rooms/ Facilities for disabled
Wheelchair access
Air conditioning in public areas
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Gift/Newsstand
Hairdresser
Beauty salon
Coffee shop
Fireplace
Multilingual staff
Sports & Fitness
Fitness centre
Fitness studio
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Paid airport shuttle
Free city shuttle
Free valet parking
24-hour room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Limousine service
Newspaper service
Bell staff/Porter
Dining
Paid breakfast
Restaurant
Poolside snack bar
Halal food
Coffee/Tea in lobby
Buffet breakfast
Business
24-hour business centre
Meeting/ Banquet facilities
Children
Kids club
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Night club
Entertainment
Barbeque grills
Television in lobby
Spa & wellness centre
Sauna
Steam room
Treatment room
Room features
Wi-Fi in rooms
In-room air conditioning
Heating
In-room safe
Mini-bar
Adjoining rooms
Sitting area
Rooftop terrace
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Bathtub
Shower
Hair dryer
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Cable/ Satellite television
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
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Location
Al Mateena Street,
Dubai,
United Arab Emirates,
Dubai
Map view
street view
Al Mateena Street,
Dubai,
United Arab Emirates,
Dubai
City landmarks
Museum
Dubai Museum
3.3
km
Al Maktoum Road Intersection of D89 and Umm Hurrair Rd
Deira Clocktower
2.5
km
Dubai - United Arab Emirates
Al Fahidi Historical Neighbourhood
3.0
km
Southern side of Dubai Creek
Bur Dubai Abra Dock
2.7
km
Mall
Al Ghurair Center
1.5
km
Mosque
Salman al Farsi
620 m
Library
Juma Al Majid Heritage and Culture Center
1.1
km
Omar Bin Al Khattab Rd Deira
Swissotel Spa and Sports
1.2
km
Aquarium
Dubai Dolphinarium
4.5
km
Masjid Salman Al Farsi
740 m
Al Zahra Mosque
750 m
Moaza Mohammed Foodstuff Trading
790 m
Hashimi Mosque
790 m
Beroia Trading
800 m
Mall
Al Reef Mall مركز الريف
810 m
Fish Roundabout
1.2
km
Baniyas Rd
National Bank of Dubai
2.1
km
Sikkat Al Khail St
Old Souq
1.8
km
Mall
Deira
1.4
km
Gargash Mosque
1.0
km
Mosque
Masjid al baraha
1.0
km
Bilal bin Rabah Mosque
1.0
km
M04
Hummer Desert Safari Dubai
1.1
km
Event hall
Dubai Women's Association
1.1
km
Hamda bint Mohammed Mosque
1.1
km
Dubai Desert Conservation Reserve
2.0
km
Burj Nahar
1.2
km
Dubai Creek
2.4
km
volleyball court al muteena
1.6
km
Nearby
Ahmed bin Sultan bin Saleem Mosque
550 m
Restaurants
Kulfilicious
320 m
74 Al Mateena St
Saravanaa Bhavan Restaurant
260 m
25 29 St Al Muteena
Spice Island
740 m
Salahuddin Road Crowne Plaza Deira
Harry's Bar & Restaurant
650 m
Salahuddin Road Deira
Fresh Fish Restaurant
440 m
Al Muteena Al Muteena St
Al Maskoof Al Iraqi Restaurant
700 m
Hor al Anz East 26b St Abu Hail
Kitakits Kafe & klubb
520 m
Al Muteena Street Deira
Chopstix
520 m
Al Muteena St Marco Polo Hotel
Intromoros
800 m
161 108 Road
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great service
Convenient location
Initial room mix-up
Limited dining options
7.6/10
Very good
Rooms
7.3
Location
7.8
Service
8.7
Dining
6.8
Guest reviews
7.6/10
based on 26 reviews
3.5/5
based on 953 reviews
6.6
6.6/10based on 5127 reviews
#251 of 597 hotels in Dubai based on Tripadvisor
David
United Kingdom,
April
2024
7.8/10
The hotel offers spacious and clean rooms, although the furniture in the living room is old and in poor condition. The service is excellent with very helpful staff. The location is convenient, with access to various restaurants and activities. The dining options are limited but offer good quality. Overall, a comfortable stay with some room for improvement in certain areas.
Rooms
7.0
The rooms were spacious and clean, but the furniture in the living room was shabby and stained.
Service
9.0
The staff was super helpful and made the stay enjoyable.
Location
8.0
The hotel is conveniently located with easy access to restaurants and activities.
Dining
7.0
The dining experience, though limited, provided good quality food.
Facilities
8.0
The hotel offers access to a club lounge with evening happy hours.
Thomas
United Kingdom,
April
2024
7.2/10
I had a wonderful stay at the hotel with a stunning sunny view of the creek from my room. The rooms were very quiet, well-appointed, and comfortable, although the noise from airport flights passing overhead every 10-15 minutes can be a bit bothersome, so earplugs are recommended. A little refreshment like a higher floor would be nice.
Rooms
8.0
The rooms were very quiet, well-appointed, and comfortable, offering a sunny view of the creek in the morning. A higher floor would enhance the experience.
Service
6.0
The service was supportive, especially Mehwish, but there were instances of staff being bossy behind the scenes and lacking in customer management from reception to housekeeping.
Location
7.0
The location is convenient for easy access to various stores and restaurants. While close to the airport, it may not be ideal for food options but offers a bustling atmosphere if that's what you're looking for.
Dining
7.0
The dining experience offered a variety of cold meats, cheese, bread, tea, coffee, and fresh fruit, though it was a bit hit and miss with limited varieties.
Facilities
8.0
The facilities such as the pool, bar, and reception were suitable for a pleasant stay.
Jim
United States,
April
2024
7.8/10
The hotel offers clean and comfortable rooms but is affected by noise from the nearby nightclub until early morning. The service is friendly and accommodating. The location is convenient for exploring the old part of the city. The dining experience is excellent but can be pricey. Overall, a mixed experience with positives and negatives.
Rooms
7.0
The rooms are well insulated against aircraft noise but not against nightclub music until 3:00 am.
Service
9.0
The staff are friendly, attentive, and cooperative, making guests feel welcome and understood.
Location
8.0
The hotel is situated in the old part of the city, offering easy access to shops and restaurants
Dining
7.0
The dining options are extensive but can be expensive outside of the B & B rate.
Facilities
Ryan
United States,
April
2024
6.4/10
The hotel is in a central location with convenient access to shopping malls and restaurants, ideal for exploring the city, and the airport. The rooms are in need of renovation and appear dated for a 4-star rating. The hotel provides a noise-free environment but needs improvement in room conditions and facilities.
Rooms
5.0
The rooms were dated and in need of rehabilitation, falling short of a 4-star standard.
Service
9.0
The service was exceptional, especially from the front desk staff who were very helpful and courteous.
Location
8.0
The hotel's location is excellent for city exploration, shopping, and dining experiences. It's a convenient spot with easy access to the airport.
Dining
5.0
The dining experience had limited selections and posed hygiene concerns, requiring better management by the staff.
Facilities
6.0
The facilities need enhancement to match the service quality, and room conditions could be improved for a more comfortable stay.
Robert
United Kingdom,
April
2024
7.6/10
My stay at the hotel was overall pleasant and comfortable. The rooms, although compact, provided all the essential amenities expected from a Sheraton brand hotel. The service was exceptional, with staff members like Mr Augustine Ugo going above and beyond to ensure a welcoming and professional experience. The location was convenient but could benefit from some improvements in terms of facilities and external appearance. The dining options were satisfactory, offering a good variety of choices. Overall, a decent choice for a stay in the city.
Rooms
7.0
The rooms, although compact, were equipped with all the basic bathroom essentials expected from a Sheraton brand hotel. The bed was comfortable, but the limited space due to the size of the bed and other furniture made the room feel slightly cramped.
Service
9.0
The service at the hotel was exceptional, particularly highlighted by the outstanding assistance provided by Mr Augustine Ugo and the professionalism of the lifeguard at the pool. The staff ensured a welcoming and trustworthy atmosphere throughout my stay.
Location
8.0
The hotel's location was excellent, being very near to Naif, which reduced commuting hassles. However, the area might benefit from some improvements to maintain a cleaner and neater appearance.
Dining
7.0
The dining experience at the hotel was satisfactory, offering a good selection of food options for both vegetarians and non-vegetarians. The service at the restaurant was decent, with a variety of continental and traditional breakfast choices available.
Facilities
7.0
The hotel offers a range of standard facilities and services, including room service, housekeeping, and tour arrangements. However, some areas, like external function spaces, appeared overcrowded with furniture, affecting the aesthetic appeal.
Emily
United Kingdom,
March
2024
8.2/10
My stay at the hotel was overall great. The rooms were very comfortable and always kept clean, the staff was friendly, and the hotel offers a cheap price. However, the rooms were a bit dark and not as comfortable as expected.
Rooms
7.0
I found the rooms to be very comfortable and always very clean.
Service
9.0
The staff was amazing, very fast and helpful at all times. They were polite and professional, always there to assist with any inquiries I had.
Location
8.0
The location was crystal clear and ideal, not too crowded but still close to many attractions in Dubai.
Dining
8.0
The dining experience was more than fantastic, with a variety of options and a fantastic location in downtown Dubai.
Facilities
9.0
The facilities provided were top-notch and convenient for guests.
Victor
United Kingdom,
March
2024
7.8/10
The hotel is situated in the old city of Deira, offering a decent location with easy bus connectivity and nearby amenities. Despite a disappointing breakfast experience, the noise-free area and assistance from the front office executive added value to my stay. However, the menu might become repetitive, and the dining options could be improved for a more varied experience.
Rooms
9.0
The rooms are very well sound insulated and come equipped with all amenities, including a 24-hour grocery store nearby for convenience. Being above the club on the first floor added a unique vibe to the accommodation.
Service
8.0
The service was exceptional with kind assistance from Yamin Ei and the acknowledgment of the manager and staff for ensuring a pleasant stay. Although no further comments were provided by the reception team, the overall service was appreciable.
Location
8.0
The hotel is located in the gleaming high-rise part of Dubai within the older Deira district, offering good bus connectivity and a noise-free environment. The presence of the front office executive, Mr Sayed Rizwan, enhanced the overall experience.
Dining
7.0
The dining experience was decent enough, but it could benefit from more variety in the menu to prevent monotony. Although the focal bread was enjoyable, diversifying the options might improve the overall dining satisfaction.
Facilities
7.0
The hotel facilities were satisfactory, but enhancements in the dining options and additional amenities could further elevate the guest experience.
Steve
United Kingdom,
February
2024
7.6/10
The hotel offers a mix of experiences with its spacious and luxurious rooms, but noise disruptions from neighboring activities could impact your stay. The service is efficient and convenient for late arrivals. While the location provides easy access to most amenities, the proximity to the airport may result in occasional disturbances. The dining options vary in quality, and facilities are adequate but may lack certain key amenities.
Rooms
8.0
The rooms range from huge with a massive toilet to beautiful suites, offering a variety of choices. However, noise disturbances from neighboring activities might affect your stay.
Service
9.0
The service was polite and professional, ensuring a pleasant check-in experience even at late hours.
Location
7.0
The hotel's location is convenient, with easy access to malls, supermarkets, and restaurants, though occasional noise from airport flights might disrupt your relaxation.
Dining
7.0
The dining options offer a variety to choose from, catering to different tastes and preferences. However, the overall experience may not be consistently impressive.
Facilities
7.0
The hotel facilities are functional and sufficient, with necessary services available. However, certain key amenities might be lacking compared to other similar establishments.
Michael
United States,
January
2024
7.8/10
The hotel offers a spacious and comfortable stay, though there might be delays in room readiness upon check-in. The service is exceptional, with polite and helpful staff making the stay enjoyable. The convenient location provides easy access to shopping centers and the metro station, though the aviation enthusiast might appreciate the noise from aircraft. The dining experience is good with various choices available, with some concerns over cleanliness. Overall, a decent option with some room for improvement.
Rooms
8.0
The rooms were huge and comfortable, though there could be delays in availability due to previous occupants.
Service
9.0
The service was exceptional, especially from Mr Syed Rizwan at reception, with a lovely attitude that enhanced the stay.
Location
7.0
The location is very accessible, close to shopping centers and the metro station, though might not be ideal for those bothered by aircraft noise.
Dining
7.0
The dining experience offered good choices, though there were concerns over cleanliness and hygiene practices.
Facilities
8.0
The hotel provides various services like room service, laundry, and tours/ticket assistance, enhancing the overall stay.
A.
United Kingdom,
January
2024
7.4/10
I had a decent stay at this hotel. The rooms were kind of average, but my mum found them alright. The reception team provided full cooperation and kind support, which I appreciated. The location was nice, with many restaurants in the neighborhood, but the pool was fairly small. The dining experience was good with a variety to choose from during my 3-day stay.
Rooms
6.0
My mum found the rooms kind of average.
Service
9.0
The reception team's full cooperation and kind support were appreciated.
Location
7.0
The neighborhood had many restaurants from various countries in the region.
Dining
8.0
The dining experience was good with a variety to choose from during my 3-day stay.
Facilities
7.0
The facilities were decent overall.
Aaron
United Kingdom,
January
2024
7.2/10
The hotel offers good rooms and a decent bathroom, but the mini bar was old and not very effective. The hotel's location under a flight path can lead to noise from passing planes, making it a unique experience for aviation enthusiasts.
Rooms
7.0
The rooms are as advertised in the pictures and overall quite good. The bathroom is decent, but the mini bar is outdated and struggles to keep items cold. The noise from planes passing overhead due to the flight path can be noticeable.
Service
9.0
The staff is very helpful, approachable, and cooperative. The service overall is excellent, but guests might face disturbances from the hotel bar.
Location
8.0
The hotel is located in the middle of Deira, offering proximity to local shops and affordable restaurants. Perfect for aviation enthusiasts with planes landing and taking off nearby. The neighborhood is vibrant and central with good access to transport links.
Dining
5.0
The dining experience is average with limited variety and some issues with refrigeration. The breakfast options could be improved to offer more choices and hot items.
Facilities
7.0
The facilities are decent overall. However, there are some issues with the dining area that could be addressed for a better experience.
Larry
United States,
December
2023
8.2/10
My stay at this hotel was quite the experience! The room I had reserved was given to someone else, but the club benefits made up for it with complimentary breakfast and drinks between 6pm and 8pm. The service was top-notch, especially the helpful staff who went out of their way to assist me with local recommendations and minor issues. The location was convenient for exploring Dubai's attractions and soaking up some sun with panoramic views. The dining experience was good, offering a family-friendly atmosphere with evening entertainment. However, the Hungarian beef stew was truly mouth-watering.
Rooms
8.0
Despite the initial room mix-up, the accommodations were comfortable and clean.
Service
9.0
The staff here truly stands out for their exceptional service and prompt assistance.
Location
9.0
The hotel's location made it easy to access Dubai's attractions and had helpful staff like GRE miss Nawres. Despite being close to the airport, it offered bustling surroundings if that's what you're looking for.
Dining
7.0
The dining options were good, offering a family-friendly atmosphere and evening entertainment.
Facilities
8.0
The facilities here catered to all my needs, making my stay comfortable and enjoyable.
Great service
Initial room mix-up
Ian
United Kingdom,
December
2023
8.2/10
The hotel offers very spacious and well-kept rooms that are quiet and comfortable. The service is top-notch, with extremely helpful and kind staff readily available. The location is excellent, with easy access to key areas and attractions. The dining experience is varied but could use a bit more variety. Overall, a great choice for those looking for a comfortable stay near the airport.
Rooms
8.0
The rooms are very spacious and well kept with a good level of comfort.
Service
9.0
The staff is very kind and helpful, making the stay pleasant and accommodating.
Location
9.0
The hotel's location is excellent, providing easy access to key areas and reducing commuting hassles.
Dining
7.0
The dining options are satisfactory but could offer more variety.
Facilities
8.0
The hotel offers a range of facilities to enhance the stay.
Harold
United Kingdom,
December
2023
7.8/10
My stay at the hotel was pleasant overall. The rooms were spacious and well-kept, and the staff was exceptionally helpful. However, the dining options were limited, and the location wasn't ideal for exploring the city easily. The facilities were adequate for a comfortable stay, but there were areas that could be improved.
Rooms
8.0
The rooms were spacious and well-kept, providing a comfortable environment.
Service
9.0
The staff, especially Ms Yashika on the front desk and Mr Jazbeer on concierge, were incredibly helpful and attentive to my needs throughout my stay. They even helped me change to a different room promptly when requested.
Location
7.0
The hotel's location is convenient in Deira and close to Dubai Hospital, but it's a bit far from New Dubai. It could be more centrally located for first-time visitors wanting easier access to dining and attractions.
Dining
7.0
The dining options were satisfactory, especially for breakfast, but there wasn't much variety to cater to different tastes. As a platinum guest, I expected a bit more variety and personalized service.
Facilities
8.0
The facilities like the Spa and swimming pool on the top floor were well-maintained and provided a nice place to relax. However, there could have been more choices for dining within the hotel.
helpful staff
limited dining options
Donald
United Kingdom,
October
2023
7.8/10
Upon check-in, I found the rooms to be large and the bed very comfortable. However, there was no information provided about the facilities, and the room smelled of damp. The hotel staff was very friendly and helpful, especially at the front desk, making my stay pleasant. The location was clean and tidy, with a lovely bar and pool area, yet the breakfast was a letdown. The dining experience was nice, though with limited Indian varieties.
Rooms
7.0
The rooms were spacious and the bed was very comfortable.
Service
9.0
The staff was extremely friendly and welcoming, making me feel at home.
Location
8.0
The location was convenient, not far from the airport, and near a metro station.
Dining
7.0
The dining experience was pleasant, with a nice selection, but limited Indian varieties.
Facilities
8.0
The facilities were well-maintained and provided a comfortable stay.